They are extremely efficient and can handle any problem quickly through the email and contact system.
However, it can be a bit tricky to get to the right spot.
Here is a couple of links to save you time trying to contact Amazon on a order.
NOTE: Login to your account first.
Where's My Stuff?
if all else fails try this link
Good luck and comment with any questions or issues!!
Keep on Grilling...
Onlinegrilling.com